Frequently asked questions

Studifit is offered by Philipp Scholz & Ronny Glotzbach GbR Psychofit Psychologische Beratung in Haßloch, Germany, in other words of Psychofit. Behind it are the same people, the same counselors, the same supervision and the same money-back guarantee. Your contract is with the GbR.

The rate is the same as at Psychofit for students and apprentices. At Studifit you will find content about university life and training. From time to time there may also be promotions here just for students and apprentices. Your emails and your account come with the Studifit look.

No. We offer psychological counseling by psychologists with a bachelor’s degree, supervised by licensed psychotherapists. We do not make diagnoses and do not treat mental illnesses. If you have a mental illness, please keep looking for a therapist at the same time. In a crisis: 0800 111 0 111 (TelefonSeelsorge, free, in German), 116 117 (on-call medical service), emergency number 112.

In a 10-minute introductory phone call, we answer your questions about our service, check whether our counseling is a good fit, and then match you with a suitable counselor. The call is free and non-binding. It is not a full counseling session. You can book it on our Get-Started page.

Then you can keep booking with Psychofit, our service for everyone. Same counselors, same process, and your account stays. Further sessions there cost €49, and paid Studifit packages remain valid. Learn more at psychofit.de.

Yes, and it is a good service. The counseling centers of the Studierendenwerk are free, but they often have waiting times. If you have to wait there, or if evenings suit you better, we are here.

The introductory call by phone is free. The first session (50 minutes by video) costs €1 instead of €25 (Autumn offer until 31 October 2026), and each session after that costs €39. If you book your second session within 14 days of the first, it costs €29. Packages cost less than single sessions: 3-session package €105 (you save €12 or 10%), 5-session package €169 (you save €26 or 13%), 10-session package €319 (you save €71 or 18%). You can find all prices on the pricing page. No subscription, no membership.

Students with an enrollment certificate and apprentices with a training contract or a training certificate, aged 18 or older. If you book directly, you upload your proof right away. After an introductory call, you upload it before your second session at the latest. It counts from the moment you upload it. We look at it once and delete the file right after. By April 15 and October 15 we need current proof: two weeks before, we email you a personal link. You may black out anything we do not need for the check. Your name, your university and the period of validity are enough. For a training contract: your name, the company and the training period.

Twice a year, on April 15 and October 15, we need current proof. Two weeks before that date we email you a personal upload link, and you then have another 14 days. If you submitted proof in the two months before the date, it also covers the following half-year and there is nothing to do. The discount is applied automatically at checkout, you do not need a code.

Three days before the deadline we remind you once more. If there is no current proof 14 days after the cut-off date, your reduced rate is paused and follow-up sessions cost the regular price again. Sessions and packages you already paid for stay as they are. You can upload new proof at any time, the reduced price then applies from the moment you upload it.

Your proof counts from the moment you upload it, and we review it afterwards. If we cannot accept it, for example because it is not readable, you receive an email, with a reason where we give one. From then on follow-up sessions cost the regular price, sessions and packages you already paid for stay as they are. You can upload new proof via the link in the email. It counts once we have reviewed it.

Currently, our offer is self-pay only. Public and private health insurers do not reimburse these costs at this time.

No. Psychological counseling is not covered by German health insurance, so nothing goes into any record. Your university, your employer, your family and your health insurer learn nothing about it. Your data is stored on servers in Frankfurt am Main, Germany.

For card payments it says “PSYCHOFIT* STUDIFIT”. The payment goes through Psychofit, because Studifit is offered by Psychofit.

You can pay via credit card, SEPA direct debit, PayPal, and Klarna. Apple Pay and Google Pay are also available on supported devices.

Not satisfied? Up to 7 days after a paid session, you can get the full price back through an online form. The guarantee no longer applies if you have booked another session in the meantime.

Within 7 days after your session, open our refund form and enter the email address used for booking. You will receive a confirmation email with a link to complete your request. Briefly tell us what did not work for you. Your feedback is used for quality improvement only and has no impact on the refund. Refunds are processed within 14 days to the original payment method.

No. The field is voluntary, and the checkbox "I'll discuss my concern in the session" is preselected. You do not need to explain anything in advance. If you like, untick the box. A text field then appears where you can write a few sentences so your counselor can prepare. Whatever you write counts as health data under Art. 9 GDPR and is only stored with your explicit consent. If you leave the box ticked, we store nothing about your concern. Details are in our privacy policy.

We delete your written concern automatically 6 months after your last session, as long as no further appointment is planned and no package has sessions left. Together with it we delete what was written about it, such as notes by our team. A concern on the waiting list is deleted 6 months after the entry. We never send your concern by email: your counselor reads it only after logging in to our system. If you withdraw your consent, we delete it right away. Just write to kontakt@studifit.com. More in our privacy policy.

The info call is free and takes place by phone. To keep appointments available for the people who actually attend them, you confirm your mobile number with a 6-digit code by text message before booking. Without a confirmed number, the booking is not made. This way we make sure we reach you at the agreed time and no call reaches an uninvolved person. The background is bookings with invented or third-party phone numbers that blocked appointments for others. The text message contains only the code, no reference to counseling. If you do not receive a text message, please check the number you entered or write to kontakt@studifit.com. We call mobile numbers from the EU and the European Economic Area; where you happen to be is covered under booking from abroad. Without a mobile number from that area, you can book an online session directly, with a 7-day money-back guarantee. Details on data processing are in our privacy policy.

When you book directly, our matching suggests up to three counselors who fit what you would like to talk about. You answer two short questions and see the reason for each suggestion. Whether you use it is up to you. Without matching, you simply pick a free appointment. If you describe your concern in your own words and expressly agree, an AI service assigns this text to our topics, without your name and without contact details. The order comes from fixed rules, not from ratings of individual counselors. You can read how it works in detail on the matching page.

After your first booking, you receive a confirmation email with a personal booking link that you can use anytime to book follow-up sessions with your counselor. If you have a package, sessions are deducted directly from the package with no additional payment step. You can also log in to the client portal and choose "Book another session".

You can cancel booked appointments free of charge up to 48 hours before the scheduled time. Log in to your client portal and click "Cancel" on the booking. You also find a direct cancel link in your booking confirmation email. For short-notice cancellations, please contact kontakt@studifit.com.

Yes. You can reschedule free of charge up to 48 hours in advance. In the client portal, each booking has a "Reschedule" option where you can choose a new slot. The original appointment is canceled automatically.

During peak times, all appointments may be taken. In that case, you can join our waitlist for free. As soon as a slot opens up, we will notify you by email with a personal booking link. You then have 48 hours to book your preferred appointment. If you do not book within that time, the next person on the waitlist is automatically notified.

Yes. Ask the counselor for their personal referral code. When booking directly via Get started, you can enter the code and pay €1 instead of €25 for your first session. Alternatively, the counselor can send you a link with the code already included. You can also use our free introductory call first and redeem the code for your first paid session afterwards. The money-back guarantee still applies. You decide whether you would like to have your session with the recommending counselor or prefer to book with a different counselor. The discount applies in both cases.

You pay €1 instead of €25 for your first session when you book through the link. There is nothing to type in: the price is shown right at the appointment selection. The link works for one booking. If two people received it and someone was faster, you book at the regular price. Nothing is lost. The offer is for people who have not yet had a paid session with us.

Yes. Shortly after each session, you receive an email with a short feedback survey (1-2 minutes). Your feedback helps us improve quality continuously. Participation is voluntary. Responses are handled confidentially. Your counselor only sees your feedback if you explicitly tick the box in the survey, separately for each response. You can withdraw that at any time through the same link.

Session notes are an optional feature that you can activate in the client portal under "Notes". Your counselor can then add session notes, and you can add your own reflections. All notes are stored encrypted with AES-256-GCM. You can revoke consent at any time; all notes visible to you and your reflections will then be deleted.

If you consented to email notifications during booking, you automatically receive reminders 24 hours and 1 hour before your appointment. You can change this setting anytime in your client portal under "Settings".

Yes. Above the calendar there is a field showing your time zone. It is prefilled from your device but never applied silently: you can see it and change it. Just search for your city or your country, for example "Vienna" or "Iceland". All times then appear in your local time, with the German time shown alongside, and your confirmations and reminders use the same figure. If the search does not find your place, pick the nearest larger city: what matters is the offset, not the exact location. You can change your time zone later at any point in your client portal. An appointment you have already booked does not move because of it, only the way the time is shown to you changes.

Yes. The counseling sessions are video calls over Microsoft Teams. You can join from anywhere with a stable internet connection and a quiet place where you can speak undisturbed. The process and the price are the same as in Germany.

The free info call is a phone call, we ring you. That works for mobile numbers from the EU and the European Economic Area. Simply pick your country in the booking form and confirm the number by text message as usual.

If you are outside that area, for example in Thailand or in the United States, we cannot call you. In that case please book an online session directly. Every session comes with our 7-day money-back guarantee, and the video call works from any location. If you would like to clarify something first, write to us at kontakt@studifit.com.

Times are shown in your own time zone, see time zone for details.

Every paid session is covered by our money-back guarantee: within 7 days, you can request a full refund of the session fee using our online refund form. For package sessions, the session is credited back to your package. You can also switch to another counselor at any time.

Yes, switching is possible at any time. Just email kontakt@studifit.com and tell us briefly what you are looking for in a new counselor. We will find a suitable match for you.

Yes. After your first session you can give someone a first session. That person pays €1 instead of €25 for it. You get a personal link and share it yourself via WhatsApp, email or a message. We never send anything on your behalf. Each invitation works once. We will not tell you whether someone used the link: who books a session is nobody else’s business.

The client portal is available at studifit.com/kunden/login. After your first booking, you automatically receive a welcome email with a link to set your password. Your login is the email address used during booking.

All our counselors work in German and in English. For English there is nothing else to do, just say so at the start of the video session. Right now we also offer these languages: Russian. The list depends on which counselors are taking new clients at the moment. If a language other than German or English matters to you, please tell us before you book: in the free info call, by email to kontakt@studifit.com or through the contact form. We then check whether it is possible right now. If it is, we send you a booking link to a counselor who fits.

In acute crises and emergencies, it is important to contact a crisis service immediately.

In case of immediate danger to yourself or others:
Please call 112 immediately. Emergency services are trained to handle these situations and will help you.

TelefonSeelsorge (free, 24/7):
• 0800 111 0 111
• 0800 111 0 222
• 116 123
Also available via chat or email: online.telefonseelsorge.de

Regional services:
• Emergency room of the nearest psychiatric hospital
• Social psychiatric service of your district (available during regular office hours)
• List of support services at www.suizidprophylaxe.de (sorted by federal state)
• Psychosocial contact and counseling centers (check office hours)

Additional helplines (mostly available online as well):
• Parent helpline: support for concerns about your child: 0800 111 0 550
• Children and youth helpline: 116 111
• Helpline for sexual abuse: 0800 22 55 530
• Helpline for violence against women: 08000 116 016
• Helpline for violence against men: 0800 123 99 00
• Silbertelefon: against loneliness in old age: 0800 4 70 80 90

If you are currently abroad:
You can reach 112 free of charge anywhere in the EU. The German numbers above often do not work from abroad, but the chat and email service of TelefonSeelsorge does. Support services in other countries are listed under international help.

No. Our offer is for adults (18+) only. For children and adolescents, we recommend krisenchat.de, a free and anonymous 24/7 chat service for young people up to age 25.